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    Shipping & returns

    SHIPPING

     

    DELIVERY TIME
    The delivery included the control preparation time (which varies depending on the type of product <24h to 8 weeks which is on the product description page) and the transport period (which varies depending on the type of transportation and chosen delivery address, ranging from 1 to 10 working days).

     

    GENERAL CONDITIONS OF TRANSPORT

    Our offices and warehouse are located in Canada.

    Small package shipping (less than 30 kg): We deliver to almost all countries (with some exceptions). When available in your area, the shipping method options (eg Small Packet or Small Insured Parcel, which will be delivered by Canada Post, UPS, or any other carrier that we deem most advantageous to your area) are displayed. in your shopping cart when confirming your order.

    Shipping of packages over 30 kg (including pallets) to Canada, United States* and Mexico*: For larger parcels, our website can calculate freight charges for delivery addresses located throughout the territory Canadian as well as part of the United States. When available in your area, delivery mode options (example: Heavy transport with or without a lift platform, which will be delivered by a carrier that we deem most advantageous for your area) appear in your cart during the confirmation of your order. If you are located in the United States or Mexico and the delivery method options are not displayed in your order confirmation, we can establish specifically for your destination an automatic transportation calculation on our website that will apply for your future orders by contacting us by email at: web@ghlinc.com, or by phone at 450-791-2222.

    Shipping of one or more complete containers to Canada, United States* and Mexico*: If you are located in Canada, the United States or Mexico and wish to purchase a large quantity of products requiring full container shipping, we can establish specifically for your destination an automatic transportation calculation on our website that will apply for your future orders by contacting us by email at: web@ghlinc.com, or by phone at 450-791-2222.

    Shipping of packages over 30 kg (including pallets and containers) internationally* (outside Canada, the United States and Mexico): We can ship large parcels, pallets or containers to Canada. other destinations. For delivery rates, contact us by email at: web@ghlinc.com, or by phone at 450-791-2222.

    In any shipping situation, when the shipping cost calculation is not available on our website for your region in the "Shipping Method" tab of your order confirmation, please contact us by email at: web@ghlinc.com, or by phone at 450-791-2222 to obtain a transportation price.

    Please note that it is also possible to send your own carrier or to pick up your order yourself, either by ticking the option "I will pick up at your office" if available in your basket during the confirmation of the order or by contacting us by email at: web@ghlinc.com, or by phone at 450-791-2222

    * Please visit the "Terms of Use and Sales" section for more details on tax and customs fees that may be payable for deliveries outside of Canada.

     

    WARNING ON DELIVERY WITHOUT SIGNATURE!
    Wherever possible, BE THERE the day of delivery to receive the equipment. As fees may apply if you are not there and that the carrier must board, some of our customers enable the delivery man to leave the goods without requiring signature by taking a special agreement with the transport company used.

    BE AWARE OF LIABILITY THAT IMPLIES THAT!
    By confirming a delivery man with a transport company that does not need to obtain your signature to the delivery of a package, you offer him as a "blank check", allowing it to let your package anywhere (eg, place exposed to the elements, a door where you never, etc.)

    WHAT TO DO IF YOU MUST ABSENT
    -You Can leave a note on the door saying, for example:
    "Hello Mr. deliveryman, please join me in the greenhouse please."
    "Hello Mr. deliveryman, if there is no answer, please contact me on my cell at 555-555-5555."
    - If you order a product from GHL and know there will be nobody to receive the order the next day, you can specify your representative a day on which you plan to remain on site.
    Check with your carrier possible procedures with them in case they have to leave a package without a signature, for example: some small parcel delivery companies provide a "bar code" to be affixed to a wall where the recipient wants them to leave the packages and the driver must always go to the same place to let the goods, even if the usual delivery man is replaced with a new delivery.

    FEES FOR LIFTS
    Please note that additional charges apply if a truck has to use a LIFT to unload the equipment. If the trucker proposes to use, although THINK!

     

     

    RETURN


    ERROR AT THE RECEPTION
    Upon delivery, if the goods seems to have been damaged during transportation warn the driver immediately, please place the problem on its good transport and made the sign. Then take photos and contact us. Merchandise receipt, all errors must be reported within 48 hours of delivery.

    FAILURE OF PRODUCT
    If you notice a problem with respect to the manufacture of the product, take photos and contact your representative (1-888-791-2223) to get a # back.
    • To be eligible for a return, your article must be in the same condition as you received it. It must also be in original packaging.
    • For items with obvious signs of use, not in its original condition and / or damaged, the refund could be partial or denied.
    • For any product labeled "non returnable", "produced in liquidation" or "final sale" or workmanship customized or special order products, no refunds will be accepted.
    • You will be responsible to pay your shipping charges to return your item. Shipping charges are not refundable.
    • Depending on where you live, the time it can take the state of the refund may vary.
    • If you ship a further $ 75 item, you should consider using a delivery service or traceable to purchase shipping insurance. We do not guarantee that we receive your returned item.
    • To return your product, you need to send your product clearly identified with the # of feedback given by a representative of Groupe Horticole Ledoux you: the following address: 785 St. Paul Lussier, Ste-Hélène-de-bagot (Quebec) JOH 1MO

    GUARANTEE
    The guarantee applies on products is that of the manufacturer. Depending on the manufacturer warranty could EXCLUDE:
    • transport costs and customs
    • labor costs
    • loss of income or other expenses.
    • and other conditions may apply.
    Regarding the products we manufacture in Horticultural Group Ledoux, we reserve the right to replace or credit the defective products. Transport costs are charged to you, unless of course there is an error on our part.

    YOU HAVE IDEAS CHANGED?
    If you make a mistake in your order or have changed your mind within a maximum of 10 days of receipt of the goods and wish to exchange or get a refund, please contact us by email: web@ghlinc.com, or call 450-791-2222 to find an arrangement. restocking fee ( "restocking") ranging from 10 to 25% may apply depending on the nature of the product.

    REFUND (if applicable):
    Once your return is received and inspected, we will contact you to inform you that we have received your returned item. We also inform you of the approval or rejection of your refund. This step that requires mostly sends the product from the manufacturer to show that the warranty is applicable, can often take 4 to 8 weeks. In some cases, we reserve the right to ship new hardware instead of making a refund.
    If your refund is approved, it will be done and a credit will automatically be applied to your original payment method within a number of days.
    If you have not received a refund, first check the information of your account again. Then do not hesitate to contact us at email: web@ghlinc.com, or call 450-791-2222 for details.